departments/Operations

Operations

Keep the machine running: portal ops, connector health, vendor/tooling admin, incident response, access provisioning.

Assistedlivehead · Site Reliability Engineerescalates to Executive / Chief of Staff
SOPs live
4/6
declared functions with a playbook on disk
Agents
6· 5 active
Skills linked
116
464 enrollments across roster · session packs on each person
Events routed here
3
Shared in
0
functions owned elsewhere that this desk may run

Functions this department owns6

Access provisioning

Grant and revoke access with an approval trail. Never print secrets.

Human gatestub
operator
IT Service Manager
playbook
playbook-access-provisioning.md
newleaf-operating-doctrinenewleaf-observabilitynewleaf-portalnewleaf-app-healthnewleaf-connectorsnewleaf-multi-envincident-runbook-templatesvps-git-branchingvps-cpu-overloaddocker-containerizationdeploy-to-vercelgithub-actions-templatesgitlab-ci-patternsgitops-workflowdeployment-pipeline-designbash-defensive-patternsplaywright-human-verifybrowser-verifysession-guardsecrets-managementdistributed-tracingk8s-manifest-generatork8s-security-policiessystematic-debuggingnewleaf-githubmtls-configurationmulti-cloud-architecturemicroservices-patternsparallel-debugginggit-advanced-workflowspr-pipelinecode-reviewe2e-testing-patternsjavascript-testing-patternsconnector-to-twentyeval-harness-firstnewleaf-symphonyagent-browserlifecycle-executelifecycle-session-loopverification-before-completiondeck-swiss-internationaldigits-fintech-swiss-templateeas-update-insightsexpo-observefal-visionframe-glitch-titlegrpo-rlvr-trainingapple__apple-notesapple__apple-remindersapple__findmyapple__imessagechat-motion-overlaydevemilkowalski-motionfaceless-explainergithub__codebase-inspectiongithub__github-authgithub__github-code-reviewgithub__github-issuesgithub__github-pr-workflowgithub__github-repo-managementgrafana-dashboardshand-drawn-diagrams
secret_print · access_grant_without_human

Connector health monitoring

Every connector reports in on schedule; a silent connector is an incident.

Autonomouslive
operator
Site Reliability Engineer
playbook
playbook-connector-health.md
scripts
scripts/brain-query.sh
newleaf-connectorsnewleaf-observabilitynewleaf-operating-doctrinenewleaf-portalnewleaf-app-healthnewleaf-multi-envincident-runbook-templatesvps-git-branchingvps-cpu-overloaddocker-containerizationdeploy-to-vercelgithub-actions-templatesgitlab-ci-patternsgitops-workflowdeployment-pipeline-designbash-defensive-patternsplaywright-human-verifybrowser-verifysession-guardsecrets-managementdistributed-tracingk8s-manifest-generatork8s-security-policiessystematic-debuggingnewleaf-githubmtls-configurationmulti-cloud-architecturemicroservices-patternsparallel-debugginggit-advanced-workflowspr-pipelinecode-reviewe2e-testing-patternsjavascript-testing-patternsconnector-to-twentyeval-harness-firstnewleaf-symphonyagent-browserlifecycle-executelifecycle-session-loopverification-before-completiondeck-swiss-internationaldigits-fintech-swiss-templateeas-update-insightsexpo-observefal-visionframe-glitch-titlegrpo-rlvr-trainingapple__apple-notesapple__apple-remindersapple__findmyapple__imessagechat-motion-overlaydevemilkowalski-motionfaceless-explainergithub__codebase-inspectiongithub__github-authgithub__github-code-reviewgithub__github-issuesgithub__github-pr-workflowgithub__github-repo-managementgrafana-dashboardshand-drawn-diagramsConnector went silentScheduled connector health sweep

Incident response

Something is down. Detect, declare, mitigate, communicate, write the post-mortem.

Assistedlive
operator
Incident Commander
playbook
playbook-incident-response.md
first touch minutes
10
systematic-debuggingnewleaf-observabilitynewleaf-operating-doctrinenewleaf-portalnewleaf-app-healthnewleaf-connectorsnewleaf-multi-envincident-runbook-templatesvps-git-branchingvps-cpu-overloaddocker-containerizationdeploy-to-vercelgithub-actions-templatesgitlab-ci-patternsgitops-workflowdeployment-pipeline-designbash-defensive-patternsplaywright-human-verifybrowser-verifysession-guardsecrets-managementdistributed-tracingk8s-manifest-generatork8s-security-policiesnewleaf-githubmtls-configurationmulti-cloud-architecturemicroservices-patternsparallel-debugginggit-advanced-workflowspr-pipelinecode-reviewe2e-testing-patternsjavascript-testing-patternsconnector-to-twentyeval-harness-firstnewleaf-symphonyagent-browserlifecycle-executelifecycle-session-loopverification-before-completiondeck-swiss-internationaldigits-fintech-swiss-templateeas-update-insightsexpo-observefal-visionframe-glitch-titlegrpo-rlvr-trainingapple__apple-notesapple__apple-remindersapple__findmyapple__imessagechat-motion-overlaydevemilkowalski-motionfaceless-explainergithub__codebase-inspectiongithub__github-authgithub__github-code-reviewgithub__github-issuesgithub__github-pr-workflowgithub__github-repo-managementgrafana-dashboardshand-drawn-diagramsService health check failed

Portal operations

Keep the OTP customer portal healthy: auth, access, funnel stages, deploys.

Assistedlive
operator
Portal Engineer
playbook
playbook-portal-operations.md
newleaf-portalnewleaf-funnel-stage-controlnewleaf-operating-doctrinenewleaf-observabilitynewleaf-app-healthnewleaf-connectorsnewleaf-multi-envincident-runbook-templatesvps-git-branchingvps-cpu-overloaddocker-containerizationdeploy-to-vercelgithub-actions-templatesgitlab-ci-patternsgitops-workflowdeployment-pipeline-designbash-defensive-patternsplaywright-human-verifybrowser-verifysession-guardsecrets-managementdistributed-tracingk8s-manifest-generatork8s-security-policiessystematic-debuggingnewleaf-githubmtls-configurationmulti-cloud-architecturemicroservices-patternsparallel-debugginggit-advanced-workflowspr-pipelinecode-reviewe2e-testing-patternsjavascript-testing-patternsconnector-to-twentyeval-harness-firstnewleaf-symphonyagent-browserlifecycle-executelifecycle-session-loopverification-before-completiondeck-swiss-internationaldigits-fintech-swiss-templateeas-update-insightsexpo-observefal-visionframe-glitch-titleapple__apple-notesapple__apple-remindersapple__findmyapple__imessagechat-motion-overlaydevemilkowalski-motionfaceless-explainergithub__codebase-inspectiongithub__github-authgithub__github-code-reviewgithub__github-issuesgithub__github-pr-workflowgithub__github-repo-managementgrafana-dashboardshand-drawn-diagrams
prod_deploy_without_gate

Runbook execution

Run a named operational procedure exactly, with evidence.

Assistedlive
operator
Site Reliability Engineer
playbook
playbook-ops.md
verification-before-completionnewleaf-operating-doctrinenewleaf-observabilitynewleaf-portalnewleaf-app-healthnewleaf-connectorsnewleaf-multi-envincident-runbook-templatesvps-git-branchingvps-cpu-overloaddocker-containerizationdeploy-to-vercelgithub-actions-templatesgitlab-ci-patternsgitops-workflowdeployment-pipeline-designbash-defensive-patternsplaywright-human-verifybrowser-verifysession-guardsecrets-managementdistributed-tracingk8s-manifest-generatork8s-security-policiessystematic-debuggingnewleaf-githubmtls-configurationmulti-cloud-architecturemicroservices-patternsparallel-debugginggit-advanced-workflowspr-pipelinecode-reviewe2e-testing-patternsjavascript-testing-patternsconnector-to-twentyeval-harness-firstnewleaf-symphonyagent-browserlifecycle-executelifecycle-session-loopdeck-swiss-internationaldigits-fintech-swiss-templateeas-update-insightsexpo-observefal-visionframe-glitch-titlegrpo-rlvr-trainingapple__apple-notesapple__apple-remindersapple__findmyapple__imessagechat-motion-overlaydevemilkowalski-motionfaceless-explainergithub__codebase-inspectiongithub__github-authgithub__github-code-reviewgithub__github-issuesgithub__github-pr-workflowgithub__github-repo-managementgrafana-dashboardshand-drawn-diagrams

Vendor and tooling administration

Accounts, licences, quotas and renewals across the tool estate.

Human gatestub
operator
IT Service Manager
playbook
playbook-vendor-admin.md
newleaf-operating-doctrinenewleaf-observabilitynewleaf-portalnewleaf-app-healthnewleaf-connectorsnewleaf-multi-envincident-runbook-templatesvps-git-branchingvps-cpu-overloaddocker-containerizationdeploy-to-vercelgithub-actions-templatesgitlab-ci-patternsgitops-workflowdeployment-pipeline-designbash-defensive-patternsplaywright-human-verifybrowser-verifysession-guardsecrets-managementdistributed-tracingk8s-manifest-generatork8s-security-policiessystematic-debuggingnewleaf-githubmtls-configurationmulti-cloud-architecturemicroservices-patternsparallel-debugginggit-advanced-workflowspr-pipelinecode-reviewe2e-testing-patternsjavascript-testing-patternsconnector-to-twentyeval-harness-firstnewleaf-symphonyagent-browserlifecycle-executelifecycle-session-loopverification-before-completiondeck-swiss-internationaldigits-fintech-swiss-templateeas-update-insightsexpo-observefal-visionframe-glitch-titlegrpo-rlvr-trainingapple__apple-notesapple__apple-remindersapple__findmyapple__imessagechat-motion-overlaydevemilkowalski-motionfaceless-explainergithub__codebase-inspectiongithub__github-authgithub__github-code-reviewgithub__github-issuesgithub__github-pr-workflowgithub__github-repo-managementgrafana-dashboardshand-drawn-diagrams

Roster6

Incident Commander

specialist · cursor · reasoning

Declares, coordinates and closes incidents; owns the post-mortem.

80 enrolled4 packs · full 30
Open in Library (session packs) →
persona · agency-agents

Infra Maintainer

specialist · cursor · default

Keep VPS/runtime health green for agent seats.

80 enrolled4 packs · full 30
Open in Library (session packs) →
persona · agency-agents

IT Service Manager

specialist · cursor · fast

Accounts, licences, access — with an approval trail and no printed secrets.

80 enrolled4 packs · full 30
Open in Library (session packs) →
persona · agency-agents

Network Engineer

specialist · cursor · default

TLS, ingress, and connector network posture.

80 enrolled4 packs · full 30
Open in Library (session packs) →
persona · agency-agents

Portal Engineer

operator · cursor · reasoning

The OTP portal works for every customer state, Day 0 through active.

80 enrolled4 packs · full 30
Open in Library (session packs) →
persona · agency-agents

Site Reliability Engineer

head · cursor · reasoning

The machine stays up and every connector reports in. Silence is an incident.

64 enrolled4 packs · full 30
Open in Library (session packs) →
persona · agency-agents

Events that land here3

Service health check failedP0

Incident declared, mitigated and communicated within ten minutes.

Connector went silentP1 Critical

A dead integration is caught by us, not by a customer complaining that nobody replied.

Scheduled connector health sweepP3 Normal

Connector health is a report, not a surprise.

Never, from this desk

  • prod_deploy_without_gate
  • secret_print

Works with

Engineering / DevelopmentData PlatformAgent Ops (ARM itself)

Coverage

4 of 6 declared SOPs have a playbook on disk. The rest are declared so routing never silently drops them — they land, and a human picks them up.