departments/Compliance

Compliance & Risk

Protect the company: chargeback representment policy, compliance review of comms and claims, PII requests, security incidents, agreements.

Human gateplanned · B1head · Compliance Auditorescalates to Executive / Chief of Staff

SOPs live

1/5

declared functions with a playbook on disk

Agents

5· 2 active

Skills linked

106

384 enrollments across roster · session packs on each person

Events routed here

Shared in

functions owned elsewhere that this desk may run

Functions this department owns5

Compliance review

Review outbound claims, comms and offers against what we are allowed to say.

Human gatestub

operator: Compliance Auditor
playbook: playbook-compliance.md

newleaf-operating-doctrinepci-compliancegdpr-data-handlingsecrets-managementsecurity-requirement-extractionthreat-mitigation-mappingattack-tree-constructionaccessibility-compliancenmi-billingnewleaf-billing-auditnewleaf-billing-crmauth-implementation-patternsk8s-security-policiesmtls-configurationmemory-safety-patternsai-debt-detectordependency-upgradenewleaf-observabilityverification-before-completionlifecycle-reviewobsidian-vaultincident-runbook-templatesnewleaf-billing-recoverytwenty-crmconnector-to-twentynewleaf-recovery-actionsnewleaf-customer-retentionnewleaf-sentiment-escalationghl-smsagentmaildoc-coauthoringknowledge-base-managementdocs-to-wiki-graphbrowser-verifyplaywright-human-verifylifecycle-session-loopanti-reversing-techniquesbinary-analysis-patternsmemory-forensicspostmortem-writingblock-no-verify-hookcard-xiaohongshuemilkowalski-motionfaceless-explainergsap-reacthiggsfield-game-generationhyperframes-creativellm-councilfal-restorefinishing-a-development-branchgif-sticker-makergsap-performanceminimax-pdfnx-workspace-patternsplaywright-clipython-background-jobsralph-wiggumred-teaming__godmoderemotion-createrisk-metrics-calculationsignupsolidity-securitystripe-integrationterminal-claude-lanes

publish_without_human · promise_outcome

Contract / agreement review

Read the agreement, flag the terms that matter, recommend.

Human gatestub

operator: Compliance Auditor
playbook: playbook-disputes.md

legal_response_without_human

Chargeback representment

Assemble the evidence bundle and fight the chargeback within the deadline.

Human gatelive

operator: Compliance Auditor
playbook: playbook-chargeback-response.md
resolve hours: 72

newleaf-billing-crmnewleaf-operating-doctrinepci-compliancegdpr-data-handlingsecrets-managementsecurity-requirement-extractionthreat-mitigation-mappingattack-tree-constructionaccessibility-compliancenmi-billingnewleaf-billing-auditauth-implementation-patternsk8s-security-policiesmtls-configurationmemory-safety-patternsai-debt-detectordependency-upgradenewleaf-observabilityverification-before-completionlifecycle-reviewobsidian-vaultincident-runbook-templatesnewleaf-billing-recoverytwenty-crmconnector-to-twentynewleaf-recovery-actionsnewleaf-customer-retentionnewleaf-sentiment-escalationghl-smsagentmaildoc-coauthoringknowledge-base-managementdocs-to-wiki-graphbrowser-verifyplaywright-human-verifylifecycle-session-loopanti-reversing-techniquesbinary-analysis-patternsmemory-forensicspostmortem-writingblock-no-verify-hookcard-xiaohongshuemilkowalski-motionfaceless-explainergsap-reacthiggsfield-game-generationhyperframes-creativellm-councilfal-restorefinishing-a-development-branchgif-sticker-makergsap-performanceminimax-pdfnx-workspace-patternsplaywright-clipython-background-jobsralph-wiggumred-teaming__godmoderemotion-createrisk-metrics-calculationsignupsolidity-securitystripe-integrationterminal-claude-lanesChargeback intent detected in commsChargeback notice received from the processor

auto_refund

PII / data subject request

Handle access, correction and deletion requests with an auditable trail.

Human gatestub

operator: Privacy Officer
playbook: playbook-pii-data-request.md

pii_export_without_gate

Security incident

Contain, assess, notify, remediate — and never print a secret while doing it.

Human gatestub

operator: Security Engineer
playbook: playbook-security-incident.md
first touch minutes: 10

secret_print

Shared in from other desks1

Chargeback intent responseowned by Back Office / Billing

Human gate

Roster5

Compliance Auditor

head · cursor · reasoning

Reviews what we say and what we sign. Owns representment evidence.

64 enrolled4 packs · full 30

Open in Library (session packs) →

persona · agency-agents

Privacy Officer

specialist · cursor · reasoning

Data subject requests handled with an auditable trail.

80 enrolled4 packs · full 30

Open in Library (session packs) →

persona · agency-agents

SecOps

specialist · cursor · default

Security operations reviews — human-gated money audits.

80 enrolled4 packs · full 30

Open in Library (session packs) →

persona · agency-agents

Security Engineer

specialist · cursor · reasoning

Contains and remediates without printing a secret.

80 enrolled4 packs · full 30

Open in Library (session packs) →

persona · agency-agents

Threat Intel

specialist · cursor · default

Threat intelligence for compliance posture.

80 enrolled4 packs · full 30

Open in Library (session packs) →

persona · agency-agents

Events that land here2

Chargeback notice received from the processorP0

Locate the client, assign the tasks, draft urgent outreach asking them to withdraw it, and build the representment evidence bundle before the deadline.

Chargeback intent detected in commsP0

Find the client, pull the full 360, assign the save task, draft an urgent SMS and email for a human to send, and start the evidence bundle — all within 15 minutes, with no automatic refund.

Never, from this desk

auto_refund
legal_response_without_human
pii_export_without_gate

Works with

Back Office / Billing Customer (Support · Success · Retention)Fulfillment / Service Delivery Operations

Coverage

1 of 5 declared SOPs have a playbook on disk. The rest are declared so routing never silently drops them — they land, and a human picks them up.